Identity journeys that survive procurement delays

Procurement cycles stretch longer than engineering patience. Journey maps should therefore include interim states that are safe even when the “final” IdP decision slips.

We recommend pairing journey maps with decision records that list rejected options and why. That prevents revisiting the same debate when a new vendor appears with shinier marketing.

Closing guidance: keep recovery paths boring. Flashy biometric experiments rarely survive the first audit question about offline recovery.